Furniture Warranty

At Catchers, we stand behind the quality of our furniture products. Here's what you need to know about our furniture warranty:

Coverage

• We offer a 1-year manufacturer warranty on all furniture products from the date of purchase.

Claim Process

1. If you encounter issues with a faulty, damaged, or incorrect product, notify us within 48 hours of receiving the item.
2. Provide supporting evidence of the issue.
3. Return the item in its original packaging and condition.

Returns and Restocking Fees

• Change of mind returns: 10% restocking fee applies.
• Special orders and pre-orders: 25% restocking fee applies.
• Shipping costs are not refunded for returns.
• Customers are responsible for returning items to our store.

Important Notes

• Customized or altered units are not eligible for refunds.
• Measure your furniture to ensure it fits through doorways, lift access, and entranceways before ordering.
• Additional delivery fees may apply if delivery fails due to limited access.

Window Treatment Warranty

Our window treatments come with varying warranty periods depending on the product type. Please refer to the table below for specific warranty information:

Product	Warranty Period
Blinds	1 to 10 years (depends on fabric)
Fly Screen Mesh	2 years
Fly Screen Frame	5 years
Shutters	5 years
Curtains	5 years
Pergola	5 years
Venetian Blinds	2 years
Honeycomb Blinds	2 years

For any questions or concerns regarding our warranty policy, please contact us at 09 444 0852 support@catchers.co.nz