Warranty
CATCHERS · WARRANTY
Furniture & Window Treatment Warranty
At Catchers, we stand behind the quality of everything we supply, from solid wood furniture to custom window treatments. Here is what you need to know about your cover.
1 YR
Furniture
2 TO 10 YRS
Blinds, by fabric
5 YRS
Shutters & curtains
2 TO 5 YRS
Fly screens
Furniture Coverage
01 / FURNITURE1 YEAR
We offer a 1 year manufacturer warranty on all furniture products, starting from the date of purchase.
Claim Process
Notify us within 48 hours of receiving a faulty, damaged, or incorrect item
Provide supporting evidence of the issue, such as photos
Return the item in its original packaging and condition
Returns & Restocking Fees
02 / RETURNSChange of mind returns
10%
Special orders & pre orders
25%
Shipping costs are not refunded for returns
Customers are responsible for returning items to our store
03 / IMPORTANT NOTES
Good to Know Before You Order
- Customised or altered units are not eligible for refunds
- Measure your furniture to ensure it fits through doorways, lift access, and entranceways before ordering
- Additional delivery fees may apply if delivery fails due to limited access
Window Treatment Warranty
04 / BY PRODUCTOur window treatments come with varying warranty periods depending on the product type.
| Product | Warranty period |
|---|---|
| Blinds | 1 to 10 years, depends on fabric |
| Fly Screen Mesh | 2 years |
| Fly Screen Frame | 5 years |
| Shutters | 5 years |
| Curtains | 5 years |
| Pergola | 5 years |
| Venetian Blinds | 2 years |
| Honeycomb Blinds | 2 years |
Questions about your warranty?
For more detail on returns, see our Return Policy page, or reach the Catchers team directly.