Terms & Conditions
1. Introduction
These Terms and Conditions govern your use of the website operated by WISHSTORE Limited, trading as Catchers ("we," "us," "our"). By using this website, you agree to comply with these terms.
2. Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the updated terms.
3. Use of Website
You agree to:
- Provide accurate information
- Use the website for lawful purposes only
- Not interfere with the website's functionality or security
- Not copy, alter, or distribute website content without permission
4. Product Purchases
- Ordering constitutes an offer to buy
- Contract formation occurs upon product dispatch
- Risk transfers to you upon delivery or collection
- Product availability on the website is not guaranteed and may change daily
5. Delivery and Returns
- Delivery times are estimates only
- Claims for damaged products must be made within 48 hours of receiving the product
- Returns require our written approval within 48 hours of receiving the product
- Restocking fees: 10% for change of mind, 25% for special orders
- Detailed shipping information, including tracking and delivery area limitations, will be provided at checkout
- For more info please click Delivery and Returns
6. Click & Collect
We offer a Click & Collect service for your convenience. Orders are typically ready within 2-3 business days. Please check your order confirmation email for specific collection instructions and location details.
- For more info please click "Click & Collect"
7. Warranty
- We offer a 1-year manufacturer warranty on all furniture products
- Window treatments have varying warranty periods:
- Blinds: 1 to 10 years (depends on fabric)
- Fly Screen Mesh: 2 years
- Fly Screen Frame: 5 years
- Shutters and Curtains: 5 years
- Pergola: 5 years
- Venetian and Honeycomb Blinds: 2 years
- Notify us of issues within 48 hours of receipt
- For more info please click "Warranty"
8. Liability
To the extent permitted by law, we exclude liability for:
- Product or service issues
- Website use or reliance on its information
- Indirect or consequential losses
9. Intellectual Property
All website content is our property or used with permission. You may not reproduce or distribute it without consent.
10. Privacy Policy
Your use of this website is subject to our Privacy Policy. We collect and use your personal information in accordance with our Privacy Policy, which can be found on our website.
11. Payment Methods
We accept various payment methods, including credit cards, debit cards, and bank transfers. Payment is processed at the time of order placement unless otherwise specified.
12. Promotional Codes
Promotional codes may be offered from time to time. These codes are subject to specific terms, including expiration dates and usage restrictions. We reserve the right to modify or cancel promotional codes at any time.
13. Product Information Disclaimer
While we strive for accuracy, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
14. Cancellations
Order cancellations may be subject to a restocking fee of 10%~25% of the order value. Please contact us as soon as possible if you need to cancel an order.
15. Gift Cards
If we offer gift cards, they are subject to specific terms of use, including expiration dates and any restrictions on redemption. Gift cards are not redeemable for cash unless required by law.
16. Rewards Program
Details of any rewards program, including how points are earned and redeemed, will be provided separately on our website.
17. Governing Law
These terms are governed by New Zealand law. Disputes will be subject to New Zealand courts' jurisdiction.
18. Contact
For questions about these terms, please contact us at 09 444 0852 support@catchers.co.nz
Last updated: 13/12/2024